Last Updated: March 9, 2026
The PSA Vault Services (as defined below) are operated by Collectors Universe, Inc. (“We” or “PSA”) and are subject to these PSA Vault Terms of Service and further guidelines and instructions applicable to the PSA Vault Services which may be communicated to you (collectively, the “Terms of Service”) and the service fees, prices, rates, and charges provided for the PSA Vault Services, as well as the Collectors User Agreement (incorporated herein by reference) (the “User Agreement” and, collectively, the “Terms”). Capitalized terms not otherwise defined below are defined in the User Agreement.
PRIOR TO USING ANY OF THE PSA VAULT SERVICES, YOU SHOULD CAREFULLY READ THESE TERMS OF SERVICE.
THE USER AGREEMENT CONTAINS A DISPUTE RESOLUTION AND ARBITRATION PROVISION [REVIEW HERE] THAT GOVERNS HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED. READ THE TERMS CAREFULLY BECAUSE THEY CONTAIN: (I) LIMITATIONS OF LIABILITY AND DISCLAIMERS REGARDING RISK OF LOSS AND DAMAGES; AND (II) A PROVISION REQUIRING ARBITRATION OF DISPUTES BETWEEN US, INSTEAD OF CLASS ACTIONS OR JURY TRIALS.
As part of submitting an item to the PSA Vault, or directing PSA or any third party to transfer an item to the PSA Vault (collectively, making a “Submission”), or otherwise electing for, PSA to perform one or more PSA Vault Services, you must read and affirmatively agree to the following Terms of Service in order to advance through and complete an order. You agree to abide by and to be bound by these Terms of Service with regard to the submission process or any other process by which you elect to use any of the PSA Vault Services. If you do not agree to the Terms of Service, then you should not submit any item to PSA or otherwise use the Vault Services, including, without limitation, by electing to store at the PSA Vault an item purchased on a third-party marketplace platform (a “Marketplace”) or sell an item stored at the PSA Vault via a supported Marketplace or a feature offered by PSA. Should you object to any of these Terms of Service, or any subsequent modifications thereto, or become dissatisfied with the PSA Vault Services, your sole remedy is to discontinue use of the PSA Vault Services and request return of your item(s) in the manner provided in these Terms of Service. As used herein, the “PSA Vault Services” mean one or more of the following services (or any component or related service): transfer and/or storage of one or more collectible items at a Facility (as defined below), shipment of an item to you or your designee, and/or consigning and fulfilling completed sales of any such collectibles to the extent you agree to the PSA Consignment Agreement available at https://www.collectors.com/consignment-agreement or otherwise agree to sell an item through a feature offered by PSA pursuant to online terms of service (such agreement or other applicable terms of service are collectively referred to the “Consignment Agreement”).
We reserve the right to update and make changes to these Terms of Service at any time by updating this posting or providing notice to you electronically or as otherwise permitted under applicable law. Updates and changes take effect when We post them. Your continued access to or use of your Collectors Account (“Account”) and the PSA Vault Services after any updates and/or changes indicates your acknowledgment, agreement to, and acceptance of, the Terms of Service as provided herein and as may be modified from time to time. It is your responsibility to periodically visit this page and review the Terms for updates.
1. Items Accepted for Submission; Non-Conforming Orders; Restricted Users.
a. The PSA Vault Services include storage services at storage facilities operated by PSA or one or more third-party providers (each a “Facility”) for storage of permitted items only, as determined in PSA’s sole discretion. We do not accept items for the PSA Vault Services that are subject to liens, security interests, or any encumbrances, and by submitting an item, you represent and warrant that the item is (i) free and clear of any and all liens, security interests, and encumbrances of any kind, including but not limited to, claims of governments or governmental agencies or ownership disputes, and (ii) if transferred or imported into the United States, has been lawfully imported in accordance with all applicable laws and regulations. You agree not to knowingly submit any item that is counterfeit, not authentic, or which bears evidence of tampering. You further agree to immediately notify PSA if you have reason to believe any such item(s) have been included with your submission(s). As part of the PSA Vault Services, We do not endorse any businesses or individuals that may store any items through the PSA Vault Services.
b. Non-Conforming Orders. If you make a Submission that is otherwise not in conformity with these Terms or any published submission guidelines on https://www.psacard.com/info/psa-vault, or if you attempt to have an item sent to, or maintained at, the PSA Vault that is not included on PSA’s list of approved item types available at https://www.psacard.com/info/psa-vault (each, a “Non-Conforming Order”), we reserve the right to (i) reject and return the entire Non-Conforming Order or the offending item(s) to you at your risk and expense or contact you requesting withdrawal, at PSA’s discretion; (ii) process the Non-Conforming Order and correct any non-conformity in connection therewith, as determined in our discretion; (iii) if you breach Section 1(c), follow any of the procedures set forth in Section 1(c); and/or (iv) continue storing any item(s) within a Non-Conforming Order unless and until PSA determines, in its reasonable discretion, that returning the item to you or consigning the item on your behalf, as applicable, would not violate any applicable law or judicial order. In the event that PSA has attempted to notify you of a Non-Conforming Order, including, without limitation, by sending you an invoice for expenses relating to a Non-Conforming Order, and you do not respond to such notification within ninety (90) days, you acknowledge and agree that PSA’s remedies may include, without limitation, those specified in Section 7 herein.
c. Restricted Users; Compliance Obligations. You may not use the PSA Vault Services or submit a Submission Form (as defined below) if you are designated as a sanctioned individual, or otherwise subject to a sanctions program, under any applicable laws or regulations, including but not limited to, sanctions administered and enforced by the United States Treasury Department’s Office of Foreign Assets Control. As part of its sanctions compliance obligations, PSA may require that you provide additional information and may restrict your ability to use the PSA Vault Services based on such information or your failure to timely provide such information upon request.
d. Abandoned Property. Your PSA Vault items are subject to state laws requiring the escheatment of abandoned property. If you do not perform any activity relating to your Account (e.g., pay applicable fees, withdraw items, submit new items, and/or respond to inquiries from a Collectors Entity) for the period established under applicable law (typically once every three (3) years), your stored items will be deemed abandoned property. Each state has laws that govern our obligations with regard to abandoned property.
2. Item Processing.
a. Submission of Items. To make a Submission, you must (i) have a valid and active Account and (ii) complete in full the PSA Vault Services submission form (“Submission Form”) or otherwise request PSA Vault Services through the Services provided by another Collectors Entity or upon purchase from a Marketplace; provided that, to the extent you make a Submission by purchasing an item on a Marketplace and do not have an Account at the time you elect to use a PSA Vault Service, you hereby authorize PSA to create a temporary account on your behalf using your first name, last name, and email address associated with your account with the applicable Marketplace, and acknowledge that, until you create an Account, you may not be able to access the information in your temporary Account or use other PSA Vault Services. Eligible customers may create an Account here. You represent and warrant that: (i) you are a lawful owner of each item identified on the Submission Form with appropriate authority to use the PSA Vault Services with regard to each such item subject to these Terms of Service, or an authorized third party with authority and permission in writing of the lawful owner(s) to submit the item to the PSA Vault Services (and agree to remain jointly and severally liable for the obligations and liabilities of the owner(s)); (ii) there are no contractual or other legal obligations affecting your ability to accept these Terms of Service; and (iii) the information stated on the Submission Form (or otherwise provided at the time of making a Submission) and any pictures or images of such item(s), including, without limitation, the description and quantity of each item and condition of the item are current, truthful, and accurate. It is your responsibility to keep information about any submitted item up-to-date following submission. By making a Submission, you authorize PSA to accept and receive on your behalf any and all items that you submit or cause or direct to be delivered or transferred for storage to the Facility, and for PSA to take such actions that are necessary to accept the submission, delivery, or transfer on your behalf, or reject any such item(s) as necessary to comply with PSA’s policies for acceptance or rejection of items. The Account holder agrees to indemnify, defend, and hold harmless PSA, its affiliates, and its and their respective officers, directors, employees, agents and representatives from and against any and all claims, damages and costs, including attorneys’ fees and related expenses, arising from or related to compliance with instructions of that Account holder, including, the delivery, deposit, withdrawal or transfer of the item(s), your breach of any of these Terms, or otherwise in connection with your use of one or more of the PSA Vault Services. We reserve the right to reject any prohibited items or submissions that are not in accordance with these Terms of Service or any other applicable PSA terms or policy; to return such items to you at your risk and expense as appropriate; or otherwise to prevent the withdrawal or consignment of such item(s) if you are in breach of Section 1(c).
b. Shipment or Delivery of Items. To the extent you ship or have delivered an item to a Facility, it is absolutely essential that items for which you make a Submission to PSA be packaged and shipped in accordance with the requirements provided on the Submission Form for the item and those of the carrier you may select under this Section 2, as PSA bears no liability or responsibility for insufficiency or unsuitability of packing or preparation of item(s) or any loss, damage, or delay in connection with the item(s) in being transported by a third-party hired by you to deliver or transfer the item(s) to the Facility. You must use a reputable national shipping, transportation, or courier provider (e.g., United Parcel Service (UPS), United States Postal Service (USPS), Federal Express (FEDEX)) to ship the item(s) to the Facility. Regardless of the method of transportation you utilize for delivery of the item(s) to PSA, you bear the sole cost and risk of: (i) all loss, damage, or delay in connection with the shipment and delivery of the item(s) to the Facility (even if PSA provides a shipping label for shipment of the item); and (ii) the expense of the delivery and shipment of the item(s) to the Facility. Carriers do not represent and do not act as an agent of PSA, and PSA bears no responsibility for packages or item(s) lost, damaged, or delayed in transit. YOU ARE RESPONSIBLE FOR SELECTING AND PAYING FOR SHIPPING SERVICES AND INSURING ALL PACKAGES SHIPPED TO US, AND WE HAVE NO LIABILITY FOR ANY LOSS, DAMAGE, OR DELAY TO ANY ITEM OCCURRING WHILE THE ITEM IS IN THE CUSTODY OR CONTROL OF A CARRIER.
c. Tampered With or Counterfeit Items. You agree that PSA may take the following measures regarding any item submitted to PSA in relation to the PSA Vault Services that PSA determines (i) is in a PSA holder which has been opened or otherwise tampered with since being sealed, (ii) is in a counterfeit holder or has a tampered or counterfeit label, or (iii) is a counterfeit item. PSA may remove such item from the PSA Vault and send it to a separate secure location operated by a Collectors Entity, remove such item from the counterfeit or compromised holder, confiscate the holder, and return the item to you (and such item shall not be subject to the Guarantee (as defined above)). If such an item is counterfeit, PSA may (x) remove such item from the PSA holder and (y) take any action with respect to such item required by applicable law, including, but not limited to, retaining such item for an indefinite period of time or turning it over to the appropriate authorities for further investigation.
3. Documentation of Submitted Items. Upon taking delivery of your submitted item(s), We will provide you with receipt of confirmation of the item(s) delivered (a “Receipt”). In the ordinary course of operations, We (i) compile data regarding each item submitted for storage, including, but not limited to, data relating to the identity, production, condition and grade (if previously authenticated by PSA) of the item (the “Data”); and (ii) may take, or have taken, one or more digital or other types of photographs, images or reproductions of each such item (collectively, the “Images”). In consideration for the PSA Vault Services you, on behalf of yourself and any third party for whom you may be acting, hereby authorize PSA to take, or cause to be taken, one or more Images of each such Item, and further agree that PSA will be the owner of such Data and all such Images and that PSA may use and exploit such Data and the Images for commercial and any other purposes, as PSA, in its sole discretion deems appropriate, including, but not limited to, the publication and republication or reproduction in or on any media, of such Data and Images and/or any consignment services provided on your behalf. Without limiting the generality of the foregoing, you, on behalf of yourself and any third party for whom you may be acting with respect to this agreement, unconditionally and irrevocably transfer, convey and assign to PSA any and all current and any hereafter acquired rights, title and interests (including, without limitation, rights in copyright) that you or any such third party may have in or to the Data and the Images (on whatever media or in whatever form such Images may be reproduced or published).
4. Authorization for Storage and Responsibility for Loss or Damage.
a. Authorization for Storage. Items are stored by PSA for your sole benefit on your Account subject to these Terms of Service. We do not undertake, and are not responsible as part of the PSA Vault Services for, verifying the authenticity, value, or accuracy of any identification markings or signatures on any item(s). By making a Submission, you authorize PSA to store the applicable item(s), subject to these Terms of Service, until your Account or the services for one or more item(s) are canceled or terminated by you or PSA as provided in these Terms of Service. Any items that have been graded, authenticated, or certified through Services provided by a Collectors Entity are subject to the Terms of Service provided with those Services. PSA will use reasonable ordinary care in handling submissions of item(s). To the extent that any item(s) includes a sticker demonstrating authenticity, you hereby authorize PSA to remove any such sticker from the item(s) upon the Vault receiving such item. You acknowledge and agree that the contents, condition, and quality of any submission and the item(s) contained therein are unknown to PSA until receipt and inspection by PSA. PSA does not bear any liability for loss or damage to any item (even if PSA has provided a shipping label for delivery of an item) until (i) the item is in the custody and control of PSA, as evidenced by a Receipt provided to you, and (ii) PSA has inspected and accepted the item in accord with these Terms of Service.
b. Responsibility for Loss and Damage. If PSA determines that your item was lost or damaged while in PSA’s custody or control, you will be compensated, in PSA’s reasonable discretion, based upon (i) the fair market value, or repair or replacement cost, of the item which has been lost or damaged or (ii) the depreciation in value for any item that is partially damaged, as determined by PSA’s standard procedures, which may include filing a claim with our insurance carrier and/or retaining an independent appraiser. Notwithstanding the foregoing, due to the fragile or delicate nature of some cards inherent in their manufacture, PSA reserves the right to exclude such items from this section because they may become damaged without any mishandling on PSA's part. If you believe that an item within a Submission is missing or not reflected in your Account, you must notify PSA in writing (including your Submission tracking number, a description of the item(s), and any supporting documentation) in accordance with Section 12 within thirty (30) days after the earlier to occur of (x) the package containing one or more items within such Submission being marked as delivered to the PSA Vault by the applicable carrier, (y) receipt of an electronic message from PSA stating that at least one (1) item within such Submission has been accepted by the PSA Vault, or (z) sixty (60) days after you make the applicable Submission, whichever occurs first. Your failure to notify PSA within such thirty (30) day period shall constitute a waiver and release of any claim related to missing item(s) within the applicable Submission, and PSA shall have no liability with respect thereto.
By making a Submission, you hereby release Collectors of any liability for damage to any such naturally fragile or delicate items. IN NO EVENT WILL THE TOTAL LIABILITY OF ANY COLLECTORS ENTITY EXCEED THE LESSER OF THE FAIR MARKET VALUE OR THE REPAIR OR REPLACEMENT COST OF THE ITEM. WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO DETERMINE THE FAIR MARKET VALUE AND/OR REPAIR AND REPLACEMENT COST FOR AN ITEM THROUGH ANY MEANS AS WE MAY DETERMINE. Such compensation will be your sole and exclusive remedy and our entire liability for any loss or damage to your item(s) while in the custody and control of PSA, and you irrevocably release and discharge each Collectors Entity and their respective successors and assigns, on your behalf and on behalf of anyone who may claim through or for you, from any liability for loss or damage to the item(s), including due to the gross negligence of PSA or it agents and contractors. The Collectors Entities will not be liable or responsible for any consequential, incidental, special, or indirect damages, including, without limitation, for any intrinsic or sentimental value of an item. The Collectors Entities have and will have no liability whatsoever to you for any loss or damage of any item occurring while the item is not in the custody or control of PSA at a Facility, including, without limitation, after the item is transferred to the custody or control of a third party, including another facility, owner, agent, or carrier, as identified by you, or released for return to you. Personnel and employees of PSA are not authorized to make any statements, representations, or warranties contrary to these Terms of Service and any additional statements, including, without limitation, statements made by any PSA personnel or employees or those made in advertising or presentation materials, oral or written, do not constitute representations or warranties by PSA and should not be relied upon as such.
5. Taxes. PSA has no responsibility for collecting or remitting any applicable taxes which may be imposed by law. You are solely responsible for any taxes that may be imposed by any governmental or regulatory body associated with making a Submission, transfer, or return of any item(s), including, without limitation, any associated sales or use tax that may be payable by you in connection therewith. You agree to indemnify, defend, and hold harmless PSA, its officers, directors, employees, agents and representatives from and against any and all claims, damages and costs, including reasonable attorneys’ fees and related expenses, arising from or related to any taxes which may hereafter be claimed or determined to be due by any tax authority in connection with the foregoing.
6. Substitute Facility. You agree that We reserve the right to transfer items stored with the PSA Vault Services to another location within the Facility or to another facility for storage (“Substitute Facility”), in our sole discretion, which shall not be considered a deviation from our obligations under the PSA Vault Services, provided that the Substitute Facility maintains similar safety and security standards for protection of items.
7. Cancellation and Release of Items.
a. Release of Items By You. You may cancel the storage of your item(s) with the PSA Vault Services at any time by providing a written request to PSA using the online account management tools provided in your Account. Upon receipt of instructions and in accordance with PSA’s then-current operating procedures in effect at the time, We will prepare and release your item(s) to you or your designated agent or representative or arrange for delivery of the item(s) via insured delivery to a physical delivery address you specify, with such preparation, release and delivery provided at your expense, including in connection with the consignment or sale of any item(s) pursuant to a valid Consignment Agreement (which shall include a separate fee payable by you in connection therewith). Following release of your item(s), you must inspect the returned item(s) immediately upon receipt from PSA and report any damage or discrepancy to PSA within five (5) business days after receipt thereof (as measured by the date at which the item reaches its destination determined by you). To the extent a sale of an item is completed in accordance with a valid Consignment Agreement between PSA and you, you expressly authorize us to fulfill the sale of such item, including by shipping such item to an applicable buyer and/or transferring records of ownership of such item in the Vault’s books and records.
b. Release In Cases of Breach, Inactivity or Inability to Contact You. If We are unable to contact you or unable to return items to you or your designee (as provided in these Terms of Service) for any reason, any released or delivered items are returned to us by the carrier as unable to be delivered, or if you are otherwise in breach of any applicable law or breach of any obligations under these Terms of Service, the applicable terms of service for any other services of a Collectors Entity, any applicable Consignment Agreement, or the User Agreement, including, without limitation, failure to satisfy any unpaid obligations payable to a Collectors Entity, including any payment of fees in connection with a return of an item within a Non-Conforming Order or your breach of Section 1(c) of these Terms of Service, and such breach is not cured within thirty (30) days or is not reasonably capable of cure, we reserve the right to sell or otherwise dispose of the items, in the manner determined by us, in our sole discretion, and retain any proceeds from any such sale or disposition, if applicable.
8. Termination by PSA. We may suspend or terminate, at our sole and absolute discretion, your access to the PSA Vault Services or your Account (in whole or in part with respect to a particular item or service) immediately in accordance with the User Agreement and these Terms of Service. We further reserve the right to cancel any PSA Vault Services provided to you without cause by providing thirty (30) days written notice to you. Upon any such termination by PSA without cause, We will prepare and release your item(s) to you or your designated agent or representative or arrange for delivery as provided in Section 7 above. For any suspension or termination of any PSA Vault Services or your Account for cause, PSA reserves the right to either prepare and release the item(s) to you or your designated agent or representative or arrange for delivery as provided in Section 7 above or pursue any of the remedies available to PSA pursuant to Section 7 herein.
9. Service Fees. PSA Vault Services are subject to any fees disclosed on the PSA Vault site located at https://www.psacard.com/info/psa-vault and any page where you prepare to make a Submission. All applicable fees are due upon withdrawal unless otherwise specified. The final amount of fees due may depend on the value of your item at the time of withdrawal, your selected shipping method and destination, the costs of optional insurance coverage, duties, tariffs, and other elements which may not be ascertained until you elect to withdraw your item. Your fees owed may include import duties or other fees associated with tariffs assessed by either the United States or your jurisdiction if the item is being sent to the PSA Vault from outside the United States. We further reserve the right, in our sole discretion and at any time, to amend the amount of fees, or charge additional fees, including service fees for maintenance of a PSA Account or the PSA Vault Services, upon notice to you, even if not disclosed at the time you make a Submission, which may include, without limitation, enhanced security fees, and/or additional fees for storage or return of irregularly-sized items and/or any Non-Conforming Order, in each case, as determined by PSA in its sole discretion. We may use third-party payment processors to process any such payment of fees, and additional terms and conditions may apply in connection with such a transaction. Following your receipt of notice from a Collectors Entity, you must either (i) provide a payment card or authorization for payment (in the manner requested by PSA) to continue the PSA Vault Services or (ii) cancel your Account and storage of your item(s) with instructions for the release of your item(s) as set forth in these Terms of Service. If We do not receive a response from you within thirty (30) days following such notice of the applicable service fees, We reserve the right to return such item(s) to you at your risk and at your sole expense as provided in these Terms of Service. Notwithstanding the foregoing, you agree (a) to pay to PSA all charges when due; (b) that any delinquent balances shall accrue interest at the rate of 10% per year until paid (or, if less, the maximum interest rate permitted by applicable law); and (c) that PSA shall have a security interest in the items stored in the Vault, as well as in any other property of yours in the possession of a Collectors Entity (collectively, the “Property”), to secure payment thereof. You hereby grant to PSA an assignment of and lien against the Property in the amount of any charges due and payable pursuant to the terms of these Terms of Service. You hereby authorize PSA to file, at any time on or after the date such pricing totals and other charges become due, appropriate uniform commercial code financing statements in such jurisdictions and offices as PSA deems necessary in connection with the perfection of a security interest in the Property. You represent and warrant that you are the cardholder or authorized user of the payment method(s) that you provide, and you authorize PSA to (a) use the payment method for any amounts due in connection with your submission, including any withdrawals thereof, and (b) to the extent disclosed to you at the time of such payment, also store and use the payment method and certain related information for future orders and charges in connection with any services provided by a Collectors Entity. You further authorize PSA to charge the payment method for any additional service that you may select in connection with using the PSA Vault Services. You further acknowledge and agree that PSA may request an authorization when you provide a payment method to PSA in connection with any PSA Vault Service to ensure that the payment method is valid and that you have sufficient funds to complete the transaction. You understand that your card issuer may hold the authorized amount for a period of time as determined by such card issuer.
10. Your Vault Data. When you submit items to the PSA Vault after visiting the eBay Site and following the instructions there, PSA will share your personal data with eBay for eBay's compliance purposes, to enhance and improve its services, and for eBay to provide you with personalized marketing. By submitting to the PSA Vault as described, you direct PSA to disclose your personal data to eBay for these purposes. PSA and eBay take your privacy seriously and each protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorized disclosure and alteration. You can opt out of sharing your personal data for marketing purposes at any point by submitting a request here. To learn more about how your personal data will be handled, please consult the Collectors Privacy Notice and eBay’s User Privacy Notice.
11. Force Majeure. We shall not be considered liable or responsible to you or deemed to have defaulted or have breached these Terms of Service or for any failure or delay in fulfilling or performing the PSA Vault Services if the failure to perform or delay was because of a Force Majeure Event. “Force Majeure Event” shall be an act of God, riot, war, civil unrest, hostile fire, flood, earthquake, interruption of services (including without limitation transportation and utility services), pandemic, cyber attack, or other cause beyond our reasonable control and anticipation (including without limitation, any mechanical, electronic, or communications failure), or any inability due to the aforementioned causes to obtain necessary labor, materials, facilities or products.
12. How to Contact Us. Please email us at [email protected].